Refund Policy

Customers dissatisfied with the product may return unused items within 30 days for a full refund. The returned items must be in new condition, and returned in the original packaging. Please use the “Contact Us” form to request an RMA Number and shipping instructions. Include your Order Number or the email address you used to place the order.

Shipping & Delivery

Orders will typically ship within 1-2 business days via UPS Ground. UPS delivery will require an additional 1 – 4 days depending on the location of the delivery. We will accommodate rush orders from customers requiring expedited shipping and using any method they instruct us to use. We only bill for the carrier’s actual calculated shipping price and do not add any ‘Handling” or other additional costs. Shipments to PO Box addresses will be shipped at the same rate as UPS Ground, but via USPS instead. We have an “Autoship” policy that is designed to help our customers. A customer may order a quantity to be delivered either “monthly” or “quarterly” (every 3 months). This will allow the customer to pay the most favorable pricing while at the same time not requiring them to stock excessive inventory. The shipping charges for Autoship orders are calculated for each individual shipment.

Internet Privacy Policy

This is the Internet Privacy Policy (“Policy”) of Simple Ideas, LLC, (“Lifesonion”) for the website 173.254.43.206. In this Policy, Simple Ideas, LLC will be referred to as “We”, “Our” and/or “Us”. Simple Ideas, LLC is dedicated to protecting your privacy. We recognize the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual (“personal information”). This Policy governs the manner in which your personal information obtained through the web site will be dealt with. By using this site, you agree to the Policy of this web site (“the web site”), which is hereinafter set forth. This Policy is in addition to any other terms and conditions applicable to the web site.

1. Collection and Use of Information

Lifesonion.com collects information when you contact us for help, information or assistance. This information collected from your conversations with our customer service, submission of responses to our online questionnaire or your written requests for information is used by Simple Ideas, LLC to respond to your inquires and forward information to you. Dissemination of your information may only be made if required by law or to protect our legal rights.

2. “Cookies”

Lifesonion.com may also collect non-personally identifiable information from users via “cookies”, Web server log analysis and other similar technological means. Such non-personally identifiable information may be used to track site trends, and enhance the user experience and improve our website.

3. IP Addresses

The Web server automatically collects the IP (Internet Protocol) address of the computers that access our website. An IP address is a number that is assigned to your computer when you access the Internet. It is not truly personally identifiable information because many different individuals can access the Internet via the same computer. We use this information in aggregate form to understand how our site is being used and how we can better serve visitors.

4. Opting Out and Modifying Information

At any time, a user may opt out from receiving future communications from Simple Ideas, LLC by following the instructions contained in this website or in future communications. Users may modify and correct their information through a written request sent to Simple Ideas, LLC.

5. Changes to this Privacy Policy

Simple Ideas, LLC reserves the right to revise and update this Privacy Policy at any time. Any such revisions will be effective on the date of posting to the website and will apply to all information collected prior to and following the effective date.

6. Opt-Out Policy

If you would no longer like to receive email communication from whether it be for Site updates or marketing emails please send an email to info@Lifesonion.com with the subject being “Opt-Out”.

If you have any questions or concerns, you may contact us using our Contact Us or call us at 855-664-6677.